Privacy Policy

What This Privacy Policy Applies To

This Privacy Policy applies to personal information we process when you use Trade Goblin as an individual user or as an authorized user of an organization account.

In most cases, we act as the data controller for account, billing, support, and product operations data. In some cases (for example, where an organization customer submits and manages data through our service), we may act as a processor on that customer's behalf under contractual instructions.

This policy does not apply to aggregated, anonymized, or de-identified information that cannot reasonably identify you.

Region-Specific Disclosures

Depending on your location, additional legal rights may apply. See the "EEA, UK, and Switzerland" section below for additional disclosures.

If you are a California resident, you may have specific rights under California privacy laws. Nevada residents may also have state-specific rights. We do not sell personal information for money.

If you access the service from outside the country where our infrastructure operates, your information may be transferred and processed in other jurisdictions.

Contents

• 1. Information We Collect and How We Use It
• 2. How We Share Personal Information
• 3. Control Over Your Information
• 4. Cookies and Tracking Technologies
• 5. Data Retention and Security
• 6. International Transfers
• 7. Third-Party Websites and Services
• 8. Children's Privacy
• 9. Changes to This Privacy Policy
• 10. Contact Us
• 11. EEA, UK, and Switzerland Disclosures

1. Information We Collect and How We Use It

We collect personal information from you directly, from third parties, and automatically.

Information You Provide

• Account and registration data, such as name, email, auth identifiers, and profile attributes.
• Billing and transaction data needed to manage subscriptions (payments are processed by third-party processors, such as Stripe).
• Communications, support requests, feedback, and information you submit through forms or email.
• User content and configuration data you intentionally create or upload in the product.

Information From Third Parties

• Single sign-on providers (for example Google, GitHub) based on your authorization settings.
• Payment providers, analytics providers, and security/fraud providers.
• Business partners and service providers where integration is enabled.

Information Collected Automatically

• Usage events, feature interactions, and performance metrics.
• Device and browser details, approximate location from IP, and diagnostic logs.
• Cookie and similar tracking data, subject to your settings where required by law.

How We Use Information

• To provide, maintain, and secure the service.
• To authenticate users and prevent abuse, fraud, and unauthorized activity.
• To process subscriptions and send operational communications.
• To improve features, reliability, and support quality.
• To comply with legal obligations and enforce our terms.

Google OAuth and Google User Data

If you sign in with Google, we access only scopes you authorize. For standard sign-in, this is typically basic profile identity data such as name, email, and avatar.

We use Google user data only for account authentication, account management, and user-requested features. We do not sell Google user data, and we do not use Google user data for advertising.

We do not transfer Google user data to third parties except where needed to provide and secure the service, or as required by law. We follow the Google API Services User Data Policy, including applicable Limited Use requirements. We do not use Google Workspace API data to develop, improve, or train generalized AI/ML models.

2. How We Share Personal Information

We may share personal information with service providers and subprocessors who help us operate the service (for example infrastructure, analytics, support tooling, and billing providers), subject to contractual protections.

We may also disclose information when required by law, to enforce agreements, to investigate abuse, or to protect rights, safety, and security.

In the event of a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

We may share aggregated or de-identified information that does not reasonably identify you.

3. Control Over Your Information

You can update account information in product settings. You can disconnect third-party identity providers (including Google) in your provider account settings.

You can opt out of marketing emails by using the unsubscribe link in those messages. You may still receive transactional or service-critical communications.

To request access, correction, deletion, export, or other privacy actions, contact us at privacy@tradegoblin.ai.

4. Cookies and Tracking Technologies

We use cookies and similar technologies for essential operations, security, authentication, analytics, and (where permitted) marketing measurement.

Depending on your jurisdiction, you can manage preferences through browser settings and consent controls. Blocking certain cookies may impact functionality.

5. Data Retention and Security

We retain personal information for as long as necessary for the purposes described in this policy, including legal, accounting, fraud prevention, dispute resolution, and contractual obligations.

We apply technical, administrative, and organizational safeguards designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security.

6. International Transfers

We and our service providers may process information in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers under applicable law.

7. Links to Third-Party Websites and Services

Our site may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties.

8. Children's Privacy

Our services are not intended for children under 13 (or higher minimum age where required by local law), and we do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last modified" date and provide notice where required by law.

10. Contact Us

For privacy questions or requests, contact privacy@tradegoblin.ai.